Employee Engagement / Organizational Change / Leadership / Sustaining Improvement
Making Change Stick. A dynamic organizational psychologist with over 20 years of experience in organizational development, change processes, and strategic implementation. Inspires and leads purposeful change with a determined emphasis on hardwiring and sustainment.
Advocate for the Great Employee Experience. Steeped in the research on employee engagement and firsthand experience with employee engagement strategies, Kimberly connects the dots between employee engagement and person-centered
Inspiring Leadership. A seasoned leader with an impressive track record and expert facilitation skills in mobilizing leaders to embrace, drive and support person-centered care and initiatives to improve the human experience and quality outcomes.
Motivation / Coaching / Communicating with Empathy
Powerful Voice for Millennials. Wise,
Irresistible Connector. Speaks to people’s yearning for respect, understanding
Matt Cavallo, MPH is a patient experience speaker, author, and podcaster who motivates audiences worldwide with his personal patient experience and genuine storytelling style.
At age twenty-eight, Matt was diagnosed with Multiple Sclerosis. Seemingly over night he went from a fully-functioning, healthy man to someone who was numb from the waist down and unable to walk. As a result of his diagnosis, Matt has dedicated his life to improving the patient experience.
Matt Cavallo, MPH is the founder and Chief Empathy Officer of the Patient Activation Network. He is a patient experience thought leader who has been a keynote speaker for healthcare events across the country. Matt has been named among The Top 10 Social HealthMakers by WCG and his blog was selected as one of Healthline’s Top Multiple Sclerosis Blogs. His story of being diagnosed and overcoming the physical and emotional challenges associated with having a chronic disease can be read in his memoir, The Dog Story: A Journey into a New Life with Multiple Sclerosis.
Most importantly, however, Matt is the proud father of his two sons, Mason and Colby, the loving husband to his wife, Jocelyn, and the best friend to his dog, Teddy. Originally from the Boston suburbs, Matt currently works and lives with his family in Chandler, Arizona.
Patrick A. Charmel, President & Chief Executive Officer of Griffin Hospital and its parent organization Griffin Health Services Corporation, has been associated with Griffin since 1979. After serving in a number of administrative positions, he became President in 1998. As President of Griffin Health Services Corporation, he is also the Chair & Chief Executive Officer of Planetree Inc., a subsidiary corporation.
Charmel is co-author of the book “Putting Patients First” which received the American College of Healthcare Executive’s Health Care book of the year award in 2004 (2nd edition Oct. 2008).
Charmel and Griffin Hospital have been featured in numerous top-selling business books including “Tribal Leadership – Leveraging Natural Groups to Build a Thriving Organization;” “Case Studies in Transparency – Real-World Ways for Marketers to Educate Consumers;” “Fire Them Up;” “The Disney Way – Harnessing the Management Secrets of Disney in Your Company;” and the recently published “The Transformative CEO: Impact lessons from Industry Game Changers.” Watch Patrick on The CEO Show - http://videos.ceoshow.com/keyword/pat-charmel.
Physician Engagement / Physician Communication / Clinician Development
Great Patient-Physician Relationships.
Professional Collaboration. Advocate for medical communities that support inter-professional teamwork and quality medical care. communities
Patient and Family Engagement. Speaks the language of partnership and shared decision-making and articulates the requisite skills.
Danielle Cosgrove looks like the very picture of perfect health. However, go beneath the surface and her reality is quite different. In 2010 a terrible accident left her with a condition that is widely recognized as one of the most painful in the world, complex regional pain syndrome (CRPS).
As the founder of CRPS advocacy initiative Project 3×5, Cosgrove has made it her mission to raise what she calls the “staggeringly low awareness level” of her debilitating condition — and she hopes to eventually raise funds for research.
Mrs. Dumas is the Chief executive officer of « Réseau Planetree francophone », affiliate of Planetree International, a non-profit advocacy and membership organization that works with a growing network of healthcare provider organizations in 25 countries, to implement comprehensive person-centered models of care.
Mrs. Dumas founded the French division of Planetree in 2005. She has worked for more than 30 years as an executive in the health care network in Quebec. She has authored publications, including collaboration in writing the book « Putting Patients First Field Guide » in 2013. She has chaired on various provincial and international committees as an expert to promote Patient-centered care, leadership, Patient-Family Engagement and Compassionate Healthcare. She also participated in the World Health Organization working groups on Education and Aging. In addition, she has lectured widely in Canada and internationally on culture change, quality of service, and on patient-centered care.
Mme Dumas was honored in 2014 by Planetree International for Life-time Achievement. In 2011, she received a prestigious award from the Quebec Ministry of Health for the results she achieved with the Planetree model. In 2009, she also received, from her peers, the « Recognition » award for her leadership.
High-Performing Teams | ROI of Patient Experience | Patient-Oriented Business Solutions
High Tech-High Touch. An innovative and accomplished Chief Information Officer who believes that "people matter most," Dustin offers a unique combination of
Leadership. Grounded in 18+ years as a senior executive, mobilizes teams to create, commit, and collaborate.
Plan Execution. Dustin demonstrated and articulates the keys to leading operational teams to ensure innovative product development, effective solutions implementation, and efficient operational performance.
Health Literacy | Health IT Strategies for the UnderservedDr. Lisa Fitzpatrick, MD, MPH is a CDC-trained medical epidemiologist and board-certified infectious diseases physician with both domestic and global experience in public health. She was recently named as a member of the Institute of Medicine/National Academy of Sciences Roundtable on Health Literacy.
Although Dr. Fitzpatrick’s career has traversed clinical medicine, research and public health program implementation, she is most passionate about improving the nation’s health literacy and demystifying health information. Her goal is to inspire greater and more effective disease prevention and health promotion
Dr. Fitzpatrick’s skills and experiences are diverse. She is a medical doctor who began her public health career in 1998 as a medical epidemiologist at the nation’s premier public health agency, the Centers for Disease Control and Prevention (CDC) as a member of the CDC’s elite Epidemic Intelligence Service. She has served a foreign diplomat in the Caribbean while representing the US government CDC Global AIDS Program under
Culture Change | Consumer Engagement | Health Care Policy
A medical anthropologist with 30+ years of experience, Susan understands how health care is shaped and experienced by a variety of forces, and how those forces can be restructured to create better health, better care, better cultures
A global vision. Susan has traveled the world, bringing her vision for improving health care quality through compassion and partnership to over 30 countries.
Thought leader. Her ability to distill the complexities of health care policy and culture into changes that make a tangible difference in peoples’ lives makes Susan a sought after voice in national and international convenings. Most recently, she has been invited to serve on the National Quality Forum’s Quality 2050 Task Force, the National Academy of Medicine’s Scientific Advisory Panel on Patient and Family Engaged Care and the World Health Organization’s Collaborating Centre’s International Network of Health Promoting Hospitals.
Consumer Trends in a Brave New World of Patient Engagement
Converting Good Intentions into an Executable Strategy for Person-Centered Care
Patient Experience / Caring Communication / Sustainable Culture Change
Inspiration. With a deep well of experience and sensitivity, Jill’s articulation of skills, appreciative focus, mind-opening stories
Motivator. Contagious determination to help healthcare professionals make their caring felt in every interaction with every patient, family member
Coach and Partner. Partners with strategy champions and teams to accelerate performance, change
Culture Change |Person-Centered Care |Applying PCC Concepts Beyond Healthcare
Change architect. Sara spearheaded the effort to develop the Person-Centered Care Certification Program ™, an evidence-based performance framework to evaluate cultures of person-centered care. Her deep understanding of the relationship between the critical inputs necessary to achieve excellence in person-centered care
A pragmatic thinker. In this work, it is easy to get lost in abstract thinking and over-philosophizing. Sara’s pragmatic approach focuses on how to get this done within the realities of healthcare today. She draws on best practices from the field as examples that person-centered care is far more than an aspirational state – it is the future of healthcare. But she does while frankly acknowledging the institutional restrictions that make such change difficult.
Leading author. Sara has written prolifically on the topics of person-centered care and culture change. In books, articles and implementation resources, Sara connects the dots between WHY person-centered care matters and HOW to achieve it.
Creating a Culture of Quality, Compassion
Person-Centered Care Made Personal and Practical
ROI of Patient Experience | Empower the Least Empowered | Culture Change in Long-Term Care
Jill Harrison, PhD., is the Director of Research for Planetree. Dr. Harrison currently serves as a principal investigator on an Engagement Award from the Patient-Centered Outcomes Research Institute (PCORI) to understand how Patient-Family Advisory Councils (PFACs) engage in research. She completed her postdoctoral fellowship, funded by the Agency for Healthcare Research and Quality (AHRQ), at Brown University’s Warren Alpert Medical School. Jill served as an investigator at Women and Infants
In her role at Planetree, Dr. Harrison provides coaching to more than 30 healthcare organizations which
The Art of Patient-Centered Care | Healthcare Ethics
Karin is responsible for directing and overseeing all aspects of Planetree International’s work outside of the US, including interface with partner offices located in The Netherlands, Brazil, Chile, Germany
Prior to joining Planetree, Karin spent 22+ years working in the accreditation and international quality/patient safety arena with The Joint Commission and Joint Commission International (JCI).
Karin has also been a contributing author on several publications focused on accreditation, patient-centered care, and patients’ rights. Karin serves on ISQua’s Advisory Forum on Partnerships with Patients, and is an active volunteer with several non-profit organizations. Karin holds a Master of Arts in Philosophy and Healthcare Ethics from Loyola University, Chicago, and a Bachelor of Arts from the University of Michigan, Ann Arbor.
Physician Engagement / Physician Communication / Physician Coaching / Reducing Burnout
Dynamic Physician Developer. Creating workplaces where dignity, love, and the very best possible care are
Empathy and Insight from Diverse Roles and Experiences. Phillippa has been effective as a Board-certified Family Physician, Medical Director, hospital CEO, and Physician Entrepreneur in locales including South Africa, Zimbabwe, and UCLA.
A Passionate Spark Borne of Personal Experience. Having undergone big professional and personal metamorphoses in her life, Phillippa is deeply aware of the challenges of change, while acting on her fierce belief that physicians can have meaningful careers and live passionate lives, with few regrets.
Culture Change | Consumer Engagement | Leadership TrainingAmanda (“Mandy”) Kilmartin is an Experience Advisor at Planetree International and a critical member of the team dedicated to helping healthcare organizations plan and
Operationalizing Culture | Workforce Development | Health Equity | Long Term Care Solutions
Caregiver. A nurse by training and a family caregiver by experience, Jim intimately understands the realities of being a caregiver – the calling and the challenges, the emotional toll and the deep gratification that can result when purpose and practice are aligned.
Operational Guidance. With more than 15 years of experience coaching teams in their culture change endeavors, Jim empowers staff with practical direction for turning person-centered goals into action.
Advocate. Through his work with CMS through the Pioneer Network, The Alzheimers Association
Combating Ageism in Healthcare Words Matter: Eliminating Bias Language in Healthcare Environments
Nurse Leadership for Long-Term Care
Healthcare Transformation / Patient and Employee Experience / Executive Leadership
Change Architect and Coach. Enriched by years of experience as leader, executive coach, and organizational development consultant, Dorothy guides leaders to engage the wisdom and strengths of every individual and create energy, synergy and the excitement to accomplish challenging goals.
Communication Expert. Viewing communication as a treatment modality, Dorothy helps healthcare professionals sharpen and intentionally apply advanced communication skills that make their expertise and caring visible in every interactions.
Passionate Advocate. Inspired by her personal health challenges, Dorothy moves people and ideas to accentuate their strengths and deliver exceptionally compassionate care.
Patient Care Excellence / Safety and Just Culture /Nurse Communication
Caregiver. A nurse and nurse executive by training and a family caregiver by experience, Amy has deep knowledge of caregiving—the helping mission and the emotional and operational challenges, and the profound satisfaction that comes when everyday practice aligns with
Organizational Improvement. A Magnet Hospital Appraiser with over 25 years in nursing leadership, clinical practice innovation, professional nursing practice, and change coaching, Amy engages teams to wholeheartedly improve communication, patient safety, quality, and organizational effectiveness.
Training: A seasoned facilitator and trainer, Amy
Strengthen Patient Safety and Just Culture by Improving Communication
A stage 3+ cancer survivor, patient-centered care advocate, and customer service expert, Lee Tomlinson is a nationally known thought leader and TEDTalk Presenter on compassionate care. Combining his unique constellation of life experiences for the benefit of healthcare organizations, he is a speaker dedicated to bringing more compassionate care to the forefront of modern medicine.
Professionally, Lee Tomlinson is a former C-Suite executive who owned a legendary Hollywood studio, built another, raised tens of millions of dollars for a national charity, produced a decade of award-winning network Television Specials for CBS and the American Film Institute, and toured the world as a professional athlete. After a lifetime of extraordinary experiences as a highly successful entrepreneur and long-term customer service expert, Lee was faced with a battle with Stage 3+ throat cancer. His journey through
Fortunately, a deeply kind and caring physician renewed Lee’s will to live and inspired him to create “The C.A.R.E. Effect Movement.” Now a man on a mission, Lee has discovered his true life’s purpose: to inspire, motivate and challenge medical professionals to provide nothing less than their most compassionate care for their patients, colleagues, hospitals and most importantly – themselves. Through passionate storytelling, evidenced-based research and practical tools, Lee helps healthcare organizations create the culture and practices necessary to provide exceptional patient care, improve patient satisfaction, enhance employee engagement and increase profitability.
A highly sought-after business consultant, frequently engaged by Fortune 1,000 companies for his powerful, practical and inspiring advice, Lee Tomlinson now travels globally spreading his message of compassionate care to help patients, healthcare organizations and the all-too-often neglected medical professionals who provide the compassion.
Lee is the author or co-author of the books, Beyond Good, Beyond Great, To “Legendary” Customer Service, co-author of WAYMISH (Why Are You Making It So Hard…for me to give you my money?), and is currently completing his third book, Small Acts, Huge Impact, a collection of inspiring, true-life compassionate acts that changed the lives of both patients and health care providers.
Etel Veringa is the General Director of Planetree Latin America, serving Spanish-speaking countries. Etel Veringa is a physician and graduated from the University of Groningen, the Netherlands. She specialized in Medical Microbiology and Infectious Diseases at the University of Utrecht, the Netherlands, and received her
Etel is fluent in English, Spanish and Dutch.
Operationalizing Culture / Leadership / Workforce Development
Caregiver, Executive and Advocate in Post-Acute Care. Informed by years of caregiving and leadership experience, Rhonda has built networks that spotlight post-acute care and the untapped opportunities for improving patient and family engagement and continuity of care and caring.
Improving Communication. Rhonda helps executives, teams and other professionals leverage communication as a core competency to move their organizations forward and engages staff in mastering and using the concrete skills that communicate caring.